Refund policy

Last updated: November 10, 2026

30-Day Return Window

You may request a return within 30 days after the product is delivered. To qualify, the product must be unused, in its original condition, and in its original packaging. Please provide the order number or other proof of purchase when you contact us.

How to Start a Return

Email Support@ilnplifeilinps.com or call (828) 347-5793 before sending an item back. If the return is eligible, ILNP will pay the return shipping cost and provide return instructions or a prepaid return label. Returns sent without prior instructions may be delayed.

Damaged, Missing, or Incorrect Items

Inspect your order after delivery. If an item is damaged, missing, or different from what you ordered, contact us promptly with your order information and clear photos of the product and package. We will review the information and provide the appropriate replacement, return, or refund solution.

Refunds

After the returned product is received and approved, we will issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit. If more than 15 business days have passed after we confirmed approval, contact us.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help before shipment, but we cannot guarantee that a change or cancellation will be completed once processing has begun.

Contact

ILNP
Email: Support@ilnplifeilinps.com
Phone: (828) 347-5793
Address: 438 Echols Ave SE, Huntsville, AL 35801, United States