FAQ

How long does shipping take?

Orders are normally processed in 1–2 business days. Standard Shipping normally takes another 4–6 business days after shipment. Weekends and U.S. federal holidays are excluded, and carrier delays can occur.

How do I track my order?

Tracking information is sent to the order email after shipment. Allow additional time for the carrier’s first scan to appear.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help before shipment, but a change or cancellation is not guaranteed once processing begins.

What is the return window?

You may request an eligible return within 30 days after delivery. The product must be unused, in original condition, and in its original packaging. Provide the order number or proof of purchase. We pay return shipping for eligible returns and provide instructions or a prepaid label.

When will I receive a refund?

After a return is received and approved, we issue the refund to the original payment method within 10 business days. The bank or payment provider may need additional posting time.

What if an item is damaged, missing, or incorrect?

Contact us promptly with the order number and clear photos of the product and package. We will review the issue and provide the next appropriate step.

Which payment methods are accepted?

The methods currently available are shown at secure checkout. Only a method displayed there can be used. Orders are priced and settled in U.S. dollars.

How do I contact ILNP?

ILNP
Email: Support@ilnplifeilinps.com
Phone: (828) 347-5793
Address: 438 Echols Ave SE, Huntsville, AL 35801, United States